- Scope and Service Framework
This Cancellation and Refund Policy governs the online booking deposits, service reservations, and digital or physical product arrangements provided by Lockswiftservice through www.lockswiftservice.com. Our operations are managed from 2555 Bristol Cir, Oakville, ON L6H 5W9, Canada, delivering professional locksmith solutions to clients across our designated service regions in Europe.
- Online Booking Deposit and Quotation Process
Engaging our services begins with submitting an online service inquiry through our website booking form. Following initial contact, our technicians consult with the client to evaluate specific security requirements, determine the appropriate hardware or intervention, and provide a transparent quotation.
To secure a confirmed on-site appointment, clients pay an initial online booking deposit via our checkout system.
This deposit secures the reserved dispatch time slot and initiates technician mobilization.
The remaining balance for the service and installed hardware is finalized and settled on-site upon completion of the work.
- European Statutory 14-Day Right of Withdrawal
For consumers located within the European Union, orders and service bookings placed online are subject to statutory consumer protection laws, including the 14-day right of withdrawal.
Withdrawal Period: You are entitled to cancel your online booking or order within 14 days from the day of transaction without providing any reason.
Service Execution Waiver: If you request for our on-site locksmith service to commence before the 14-day withdrawal period expires, you acknowledge that you will lose your right of withdrawal once the service has been fully performed. If the service has begun but not yet been fully completed, you remain liable for proportional costs covering the services supplied up to the time of cancellation.
Exercising Withdrawal: To exercise the right of withdrawal, you must inform us of your decision via an unequivocal statement sent to our support email.
- Appointment Cancellation and Modification
Clients may cancel or reschedule a confirmed booking under the following terms:
Cancellation Prior to Dispatch: Cancellations requested at least 24 hours before the scheduled on-site arrival time, or within the statutory withdrawal window prior to dispatch, are eligible for a full refund of the online booking deposit.
Late Cancellation: Cancellations requested less than 24 hours prior to the scheduled on-site arrival time, or instances where our technician arrives at the designated location and is unable to access the property due to client absence, will result in the forfeiture of the booking deposit to cover incurred dispatch and scheduling costs.
- Refund Processing and Timelines
Approved refunds for online booking deposits or eligible returned items are processed promptly and strictly in accordance with statutory requirements.
Payment Return Method: Refunds are issued automatically back to the original payment method used during the initial transaction. Depending on your financial institution, funds typically appear in your account within 5 to 10 business days following processing.
- Contact Information
For all inquiries regarding bookings, cancellations, withdrawals, or refunds, please contact us directly:
Email: service@lockswiftservice.com
Phone: +1 9058295920
Address: 2555 Bristol Cir, Oakville, ON L6H 5W9, Canada