After the customer submits their appointment information and pays a deposit, we will understand the location of the house, the type of door lock, the existing lock conditions, and the estimated number of locks to be replaced, and schedule a visit according to the customer’s convenient time. Upon arrival, our staff will inspect the door and lock installation conditions, confirming that the new lock is compatible with the existing door, before removing the old lock, installing the new lock, and testing its use.
If there are discrepancies between the on-site door dimensions, keyhole structure, or original installation method and the information provided during the appointment, we will first communicate with the customer to confirm before deciding whether to adjust the service plan. Needs for multiple door lock replacements or installation of combinations of different lock types can also be explained in advance through the appointment.
Applicable scenarios: Moving into a new home, changing door locks in a rented house, changing locks after handover of a property, changing entrance locks after long-term use, etc.
